Refund Policy

At NextDelivery, we strive to provide excellent service to our customers. If you are not satisfied with your delivery experience, we offer the following refund policy:

1. Cancellations Before Dispatch

If you cancel your delivery request before the delivery driver is dispatched, you may be eligible for a full refund. Please note that cancellations after dispatch may be subject to a cancellation fee.

2. Delivery Issues

If there is an issue with your delivery, such as items missing or damaged, please contact us immediately. We will investigate the issue and, if necessary, provide a refund or credit for the affected items.

3. Service Fees

Service fees, including delivery fees and other charges, are non-refundable unless there is an error on our part.

4. Refund Process

Refunds will be processed back to the original payment method used for the transaction. Please allow up to [X] business days for the refund to appear in your account.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our services.

This refund policy outlines the procedures for refunds and the circumstances under which refunds may be issued. It's important for customers to understand their rights and options regarding refunds.